Photo: Jeffrey Barbee/Thomson Reuters Foundation
The IFRC recently launched their new Feedback Starter Kit which, offers step by step guidance and templates for setting up and managing a feedback and complaints system. This kit provides great insights for ensuring communities are the center of humanitarian response through: continuously engaging affected populations and, completing the feedback loop.
In my last update, I mentioned the launch of the SOHS in May in Nairobi, Kenya, where progress on the Grand Bargain was discussed. This topic was dealt with in more depth at the Grand Bargain Annual Meeting 2019 and at the ECOSOC Humanitarian Affairs Segment meetings held in Geneva in June 2019. The meetings looked into issues including system wide efficiency and effectiveness of humanitarian response, localization, internal displacement, and accountability. This was accompanied by important discussions related to MEAL. HPG released the Grand Bargain Annual Independent Report 2019, while Ground Truth Solutions shared findings from their surveys with affected populations and field staff in multiple countries for the Field perspectives on the Grand Bargain and the Humanitarian Voice index. .
ALNAP released a paper named, Beyond the Numbers: How qualitative approaches can improve monitoring of humanitarian action. The paper looks into ways in which organizations can utilize qualitative approaches and qualitative data for monitoring humanitarian programs, as it is paramount to know and understand the story (culture, context, and reasons for changes) behind the numbers presented. There has been a lot of discussions lately about this – for example, during a CALP Coffee and Catch Up event held in August in Nairobi, possible qualitative approaches for monitoring CVA were briefly discussed by participants.